Troubleshooting Guide

This guide helps you resolve common issues you might encounter while using the RiderWin Labs Playground.

🔐 Authentication Issues

Can't Sign In

Problem: Unable to log in to your account

Solutions:

1. Check Credentials: Verify your email and password are correct
2. Reset Password: Use the "Forgot Password" link on the login page
3. Clear Browser Cache: Clear cookies and cache, then try again
4. Try Different Browser: Test with Chrome, Firefox, or Safari
5. Check Internet Connection: Ensure you have a stable internet connection

Account Not Verified

Problem: Account verification email not received

Solutions:

1. Check Spam Folder: Look in your spam/junk email folder
2. Resend Verification: Use the "Resend Verification" option
3. Check Email Address: Ensure you entered the correct email
4. Contact Support: If still not working, contact our support team

Two-Factor Authentication Issues

Problem: Can't access account with 2FA enabled

Solutions:

1. Use Backup Codes: If you saved backup codes, use them
2. Reset 2FA: Contact support to reset two-factor authentication
3. Check Time Sync: Ensure your device time is synchronized
4. Try Different Device: Test with another device or browser

🌐 Language and Theme Issues

Language Not Changing

Problem: Interface language doesn't update after selection

Solutions:

1. Refresh Page: Reload the page after changing language
2. Clear Cache: Clear browser cache and cookies
3. Check Settings: Verify language is saved in account settings
4. Try Different Language: Test with another language option

Theme Not Applying

Problem: Dark/Light theme not working correctly

Solutions:

1. Check System Theme: If using "System", check your OS theme settings
2. Refresh Page: Reload the page after changing theme
3. Clear Cache: Clear browser cache and cookies
4. Disable Extensions: Try with browser extensions disabled

🤖 AI Tool Issues

AI Assistant Not Responding

Problem: AI assistant doesn't respond to queries

Solutions:

1. Check Internet Connection: Ensure stable internet connection
2. Try Different Query: Test with a simpler question
3. Clear Chat History: Start a new conversation
4. Check Usage Limits: Verify you haven't exceeded usage limits
5. Refresh Page: Reload the page and try again

Content Generation Errors

Problem: Content generation fails or produces errors

Solutions:

1. Check Input: Ensure your prompt is clear and specific
2. Try Shorter Prompts: Break down complex requests
3. Check Content Policy: Ensure content complies with guidelines
4. Try Different Template: Use a different content template
5. Contact Support: Report persistent issues

Document Analysis Issues

Problem: Document upload or analysis fails

Solutions:

1. Check File Format: Ensure file is in supported format (PDF, DOC, TXT)
2. Check File Size: Ensure file is under size limit (usually 10MB)
3. Check File Content: Ensure document contains readable text
4. Try Different File: Test with a different document
5. Clear Browser Cache: Clear cache and try again

🔧 Automation and Workflow Issues

Workflow Not Executing

Problem: Automated workflows don't run as expected

Solutions:

1. Check Triggers: Verify trigger conditions are met
2. Check Permissions: Ensure you have necessary permissions
3. Review Logs: Check workflow execution logs for errors
4. Test Manually: Run workflow steps manually to identify issues
5. Check Integrations: Verify external service connections

Integration Connection Issues

Problem: Can't connect to external services

Solutions:

1. Check API Keys: Verify API keys are correct and active
2. Check Permissions: Ensure API keys have necessary permissions
3. Check Service Status: Verify external service is operational
4. Review Documentation: Check integration setup guides
5. Contact Support: Get help with specific integration issues

📊 Performance Issues

Slow Loading Times

Problem: Playground loads slowly or times out

Solutions:

1. Check Internet Speed: Test your internet connection speed
2. Clear Browser Cache: Clear cache and cookies
3. Disable Extensions: Try with browser extensions disabled
4. Try Different Browser: Test with Chrome, Firefox, or Safari
5. Check System Resources: Ensure your device has sufficient resources

High Usage Costs

Problem: Unexpected high usage or costs

Solutions:

1. Check Usage Dashboard: Review your usage metrics
2. Set Usage Limits: Configure usage alerts and limits
3. Review Projects: Check for runaway processes or loops
4. Optimize Workflows: Reduce unnecessary API calls
5. Contact Support: Discuss usage optimization options

🔒 Security and Privacy Issues

Data Privacy Concerns

Problem: Questions about data handling and privacy

Solutions:

1. Review Privacy Policy: Read our privacy policy for details
2. Check Data Settings: Review your data sharing preferences
3. Contact Support: Ask specific privacy questions
4. Data Export: Request export of your data if needed
5. Account Deletion: Request account deletion if desired

Suspicious Activity

Problem: Unusual activity on your account

Solutions:

1. Change Password: Immediately change your password
2. Enable 2FA: Set up two-factor authentication
3. Review Activity Logs: Check account activity history
4. Contact Support: Report suspicious activity immediately
5. Secure Account: Review and update security settings

📱 Mobile and Browser Issues

Mobile App Problems

Problem: Issues using Playground on mobile devices

Solutions:

1. Use Mobile Browser: Access via mobile browser instead of app
2. Check Browser Version: Ensure browser is up to date
3. Clear Mobile Cache: Clear browser cache on mobile device
4. Try Desktop Mode: Use desktop mode on mobile browser
5. Check Network: Ensure stable mobile internet connection

Browser Compatibility

Problem: Features don't work in certain browsers

Solutions:

1. Update Browser: Ensure browser is latest version
2. Enable JavaScript: Ensure JavaScript is enabled
3. Disable Ad Blockers: Try with ad blockers disabled
4. Check Extensions: Disable browser extensions temporarily
5. Try Different Browser: Use Chrome, Firefox, or Safari

🆘 Getting Help

Self-Service Options

1. Documentation: Check our comprehensive documentation
2. FAQ Section: Browse frequently asked questions
3. Community Forum: Connect with other users
4. Video Tutorials: Watch step-by-step guides

Contact Support

1. Email Support: Send detailed description of your issue
2. Live Chat: Get real-time help during business hours
3. Support Ticket: Create a support ticket for complex issues
4. Phone Support: Call for urgent issues (enterprise customers)

Before Contacting Support

When reaching out for help, please include:

• Description: Clear description of the problem
• Steps to Reproduce: What you were doing when the issue occurred
• Expected vs Actual: What you expected vs what actually happened
• Browser/Device: Information about your browser and device
• Screenshots: Visual evidence of the issue if applicable
• Error Messages: Any error messages you received

📋 Common Error Messages

"Service Unavailable"

• Cause: Temporary service outage or maintenance
• Solution: Wait a few minutes and try again

"Authentication Failed"

• Cause: Invalid credentials or expired session
• Solution: Sign out and sign back in

"Usage Limit Exceeded"

• Cause: Reached your usage quota
• Solution: Wait for quota reset or upgrade plan

"File Too Large"

• Cause: Uploaded file exceeds size limit
• Solution: Reduce file size or use different format

"Invalid API Key"

• Cause: Incorrect or expired API key
• Solution: Check and update your API key

🔄 System Status

Check Service Status

• Status Page: Visit our status page for real-time updates
• Twitter: Follow @RiderWinLabs for service announcements
• Email Notifications: Subscribe to status updates

Maintenance Windows

• Scheduled Maintenance: Usually announced 24-48 hours in advance
• Emergency Maintenance: Communicated as soon as possible
• Updates: New features and improvements are regularly released

Next Steps

Still having issues?

👉 Contact Support - Get help from our team
👉 Community Forum - Connect with other users
👉 Feature Overview - Learn about all available tools